Florence Instant Booking
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 Value for Money  4.0
 Rooms  3.9
 Cleanliness  4.1
 Location  4.0
 Security & Safety  3.9
 Service & Staff  3.9
 Food / Dining  4.1
 Total  4.0

"If you like terrible customer service and being ripped off stay here!"

User Rating:  1.0
Reviewer:   R B. of London, England
Reviewed:   January 5, 2010  (see hotel reviews from Instantworldbooking.com)
Traveled:   January 2010     Type:   Couple
1 2 3 4 5
 Value for Money
 Security & Safety
 Service & Staff
 Food / Dining
Comments  (English):
My partner and I had booked to stay here for 2 nights. We were asked to provide our details and arrival times via email but were not able to do this at the time as we did not know them ourselves yet, instead I let the owner know that I would let him know the details as soon as possible which I did via email and then SMS.

Upon our arrival there was no answer at the front door. We phoned the owner to which we were told that we would then have to wait for 15 minutes in the street until he arrived. We then proceeded to wait for over 30 minutes in the street but no one arrived. At this point we decided that it wasn't worth staying here if this was the kind of customer service we would receive and decided to leave and find accommodation elsewhere. We ended up at the B&B Crociferi near by which I highly recommend.

To add insult to injury we were then charged on our credit card as a "No show" when in fact we did show up, the owner did not.

By the way this place is on a very busy piazza right above a McDonalds with a lot of shadey characters hanging out the front, something they fail to mention in their advertising.

Stay anywhere else in Catania but B&B Gianni & Lucia is my recommendation.

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